Returns and Refunds

Thank you for your purchase. We hope you are happy with your purchase. However, if for any reason you are not completely satisfied with your purchase, you can return it within 14 days of delivery. Exchange or return can be done by sending a message to info@halloweeni.com

Return period: We use a 14-day return period during which the customer can return their package without giving any reason. These 14 days start when the package is received. Please note that the return must be sent back to us within these 14 days.

Return conditions: All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the items. Shipping costs will not be refunded.


Return costs: Returns are at your own cost, depending on the courier and the country you are returning your package from.

Return processing time: If you indicate that you want to exchange a product when you register your return, we will start working on it immediately. This way, we can ensure that your exchange is completed within a few days.

We do our best to process returns as quickly as possible. After receiving your return at our warehouse, we process it within 10 working days. On your track & trace received with your return, you can see when the package arrived at our warehouse. From then on the start of 10 working days. After the refund has been made, you will receive a message about it. Please note that it may take up to 3 days for the refund to be visible in your bank

Returns FAQ:

What can I do if my exchange product is no longer available?

Please ask our customer service team about the options. We will give you an update on when we expect to be able to deliver the product. If you have already made your return and the product is sold out, we will contact you and work with you to find a solution.

Where can I find my order number to register my return?

Your order number can be found in the confirmation email you received after placing your order. This is a five-digit code. If you did not receive this e-mail correctly, our customer service will be happy to help you.

What should I do if a product is delivered defective or damaged?

Unfortunately, it sometimes happens that a product is damaged during shipping or production. We are of course happy to resolve this with you. Please send a message to info@halloweeni.com with a picture of the complaint. Our customer service team will work with you as soon as possible to find a solution.

What should I do if I want to return my order outside the return period?

Remember to deliver your return within the 14-day period before the return period expires. In the unlikely event that this fails, we offer you the option of exchanging the product for a replacement or a voucher. Ask our customer support team for the options.